Orders are shipped using USPS First Class mail and Priority Mail within 48 hours of placing the order, usually within 24 hours. Shipping charges are an estimate, larger orders may not fit into a single box. In such a case we will contact you to discuss any needed changes. If we can fit your order into a smaller box or padded envelope to save you money without effecting shipping time, we will, and we will refund the difference!
Tracking numbers will be sent through email. Once your package has been reported as delivered to your home it is no longer our responsibility, and we will not be held responsible for lost or stolen packages at this point. If your package is lost during transit, an insurance claim can be filed 15 days after the day of shipment. Once that time period has passed, we will file a claim and ship out a new package.
Please contact us here for quotes on international shipping.
Are You Local?
If you are in or around the Philadelphia area you can arrange to pick up an order at one of our local farmers markets and events. You can view our schedule on the Find Us tab.
Due to the natural of the product we sell, no returns will be accepted or exchanged unless there was an error on our part (you received the wrong product or a product was defective). In such a case, you must contact us within 7 days of receiving your order.
In case of damage to a product during shipment, it must be reported to us within 3 days of delivery, and images of the damage to the box and/or the product must be provided in order for us to file an insurance claim with USPS and recover your investment. In this case a new product will be shipped out once the insurance claim has been accepted and processed successfully.
We do not accept returns due to scent. We do not accept returns due to allergic reactions.
If you need to return an item, just use the contact us form here and we will give you return instructions.
Our product ingredients are accurately described on each product page and it is your responsibility to know if you are allergic to any of the ingredients. We are not responsible for any reactions to natural ingredients. Discontinue use if irritation occurs.